Some friends and stayed at the Premier Inn as we wanted to visit Horsey Gap seal colony. We often stay in Premier Inns on wildlife trips. The welcome was lovely, the staff were friendly and chatty, interested in the purpose of our trip. …

The good bits: The room was clean. It is an easy walking distance to the city centre. The staff, despite issues below, were actually very sweet. Disabled access looked good throughout although there is the usual detour to the lift. Room was quiet. The bad: The restaurant was deeply awful. Breakfast was probably a health hazard as most of it was either - stale when supposed to be fresh or lukewarm when supposed to be hot. The "fresh fruit" was barely defrosted. The dinner, more fool me for eating there, was like eating a lump of lard with hints of what was said on the menu. WiFi was patchy, even with the upgrade that they charge you for. I felt the bed was lumpy and pillows oddly chunky. Other bits to know: Norwich traffic is hell-ish. I've had easier times on the North Circular in rush hour. This is not the hotel's fault but worth knowing. There is parking on site, it does cost, but actually isn't too pricey. Pay on exit, a camera tracks your car. Would I stay again? No, never. Even the genuinely sweet and kind front of house staff cannot cover up that this is a not a good place to stay. Walkability: walking distance to the city centre

Ah good old Premier Inn! The staff always greet you with a smile, the rooms are clean and tidy and the best most comfortable beds ever. It seems to be our go to after a very poor B & B experience. With a Premier Inn around the corner I'm beginning to wonder why we even bother looking for alternatives. Well done Premier Inn!

Excellent value for money and great quality sleep. The bed and pillows were very comfy and the room was dark and cosy so we all slept so well.||Brilliant breakfast and such great value for money.||I would definitely stay again.

From arrival to leaving i was impressed by the hotel's friendliness, cleanliness, comfortable, spacious room with good facilities, easy parking, easy breakfast arrangements. Booked for practical reasons - a first visit to a Premier inn - …

We love to stay in Premier Inn's and this is our favourite. The location is perfect for visiting many attractions and one can catch a bus from outside the Inn to go into the city of Norwich where there are so many things to do .|We just …

The staff were really helpful and understanding, such as allowing us to easily change a booking without charge, letting us to sit in a quiet area at breakfast time away from the specified area as our son has autism and doesn't like crowded …

My daughter and I stayed here over Christmas. Both our rooms were warm and beautifully clean. Reception was very welcoming - Jacob or Azad (both names were on the Tripadvisor card. He helped me with my bags as I am disabled and brought an …

Stayed here yesterday I can't fault it ,staff in hotel very helpfull and friendly, beds as you would expect comfortable,room and bathroom clean and tidy brilliant shower. The Brewers Fayre restaurant was busy the food was good but the breakfast was very good hot tasty and plenty of it. Would stay here again without hesitation. 10/10 Thankyou to all at the Premier inn and Brewers fayre.

10/10 customer service. Staff were extremely kind and helpful and made me feel very safe staying here. The rooms are so cozy and clean. The woman at the front desk was so lovely when I asked if I could bring a lot of bags in as i’m in the process of moving homes, she said I can bring as much in as I like and to treat this hotel like my home. The man who was in reception helped me carry my bags to my room and they really do make solo female guests feel very safe which is a lot different to some other hotels I have stayed in. Free parking with plenty of space. Rooms: The room was very clean and the kettle looks unused. Plenty of plug sockets and a mirror with an LED light built in. Safety: Feels extremely safe and secure, I got the feeling that the staff are on high alert with solo female travellers and this is so refreshing to see. Food & drinks: Breakfast was offered when I arrived which I declined but it was still nice to be offered.